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Frequently asked questions

Upload 1 photo of your skin and receive a professionally reviewed assessment within 7 days.

Dr. Paul Scheidegger personally reviews each submission and uses an LLM to clearly structure the response.

Within 7 days. If you need help sooner, please contact onlinedoctor.ch

An overview and a close-up, well lit, sharp, without filters and without makeup on the affected area.

We will only use your images to assess and document your case and will not share them without your consent.

We configure the service so that content is not used to train the models. Details can be found in our privacy policy.

With carefully selected providers on secure servers with strictly limited access. We name the specific service providers in our privacy policy.

Only for as long as necessary for processing and legal obligations. We will delete data earlier upon request.

Yes. We will delete data upon request.